Emotional Intelligence

Regarded as the foundation of emotional intelligence, emotional self-awareness is a leader’s capacity to understand his or her emotions, the behaviors that emerge from them, how they affect one’s performance, and how others’ perceive them as a result.

Although high IQ makes leaders smart, high emotional intelligence (EI) makes leaders great. An effective leader with high EI can navigate the complexities of the market and the emotions of themselves, their teams, and their customers.